Возврат и обмен

We are confident in the quality of our products and many items are covered by warranties. Please pay attention to the warranty mark in the product description.

Good to know: if you are not satisfied with an item purchased online from Pioneers, we will gladly accept return items for full credit within 30 days of delivery.(15 days for Non-registered members)

Please contact us at Email:[email protected](For customer consultation)to initiate your return request. Refunds will be given in your original form of payment and applied when the returned product arrives at Pioneers.

Please keep in mind that furniture is vulnerable to damage during shipping. For this reason, it's important that you please keep and use the original packaging materials for any items you wish to return.

Return Conditions

Countries United States / Europe Countries & Regions
Return Application [email protected](no calling service for return)
Return Window 30 days from Delivery Date(15 days for Non-registered members)Except for purchasing extended insurance service.
Item Condition New
Return Policy Customer Responsibility 10% charge of sale price (Return shipping charges are not included)
Defective Damaged parts

Free replacement parts

(Damaged accessories need to be photographed or video provided to our company, we will use air freight to deliver to you free of charge and will be delivered within 7-10 days. Detachable parts only provide free replacement parts and no return service.)

Severely damaged

Free returns

(Serious damage needs to be photographed or video provided to our company. If it is confirmed as serious damage, we will provide free return service.)

Refund Time The refund will be returned to your original account/card within 3-7 business days. Please understand that the refund time depends on the processing speed of the bank or PayPal.

Return Address

Please contact our Customer Service Team if you wish to return any items. You will receive a response as soon as possible.
Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.