DO NOT SELL MY PERSONAL INFORMATION
Sources of Personal Information
As you interact with Pioneers, we may collect information about you from the following sources:
Directly from you, such as:
- by filling in forms, including those on the Website
- when you carry out transactions with us
- when you communicate with us (including by email and SMS)
- when you use our products and services
- if you make a warranty claim regarding our products
- if you report a problem with our products or services
From technology when you visit our Site.
From parents, subsidiaries, and affiliates within the Pioneers Group Companies.
From third parties or public sources, such as:
- Dealers and resellers
- Service providers
- Data brokers/resellers of data
- Business partners
- Advertising networks
- Social media platforms and networks
- Public websites, government entities that maintain public records, or information that you submit to a public forum
We may combine information that we receive from the sources described in this Notice, including third party sources and public sources, and use or disclose it for the purposes described below.
What Information Do We Collect and/or Receive?
The information we collect from you varies, depending on the way you use our Site or interact with us. The information may include:
Identifiers, such as name, shipping/billing address, telephone number, email address, IP address; browser type and language; operating system; domain server; type of computer or device; and other information about the device you use to access our Site.
Commercial information, including records of products or services purchased, obtained, or considered, marketing preferences, customer feedback, and information regarding your Smart Furnishing preferences (e.g., desk height), or other purchasing or consuming histories or tendencies.
Internet or other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding your interaction with our Site or advertisements.
Audio or electronic information, such as recording calls made to our customer service centers.
Professional or employment-related information and other demographic information.
Inferences drawn from any of the information above used to create a profile about our customers.
How Do We Use Your Information?
We use the information identified above for the following business purposes:
For our own internal business purposes, such as maintaining or servicing accounts, providing customer service, processing or fulfilling order and transactions, verifying customer information, processing payments, providing financing, and performing analytics.
Internal research for research, development, and product improvement.
Verifying or maintaining the quality or safety of a service or product and to improve, upgrade, or enhance the service or product.
Short-term transient use, such as customization of ads shown as part of the same interaction.
Auditing related to a current interaction with the consumer and concurrent transactions.
For legal, safety, and security reasons.
For marketing or advertising.
In a de-identified or aggregated format.
For services of third parties that you authorize.
With Whom Do We Share Your Information?
We may share information collected about you with the following entities or in the following situations:
Affiliated Companies. We may share some or all of your information to our parent companies, subsidiaries, and affiliates within the Pioneers Group Companies.
Service Providers. We may share your information with service providers to perform functions and services on our behalf, to deliver our products or services, and/or to conduct our business, such as product delivery services, payment processors, data hosting and storage providers, customer service, marketing, and data analytics service providers.
Professional Advisors. We may share your information with our accountants, lawyers, and other professional advisers that assist us in carrying out our business activities.
With Third Parties Regarding Corporate Changes. We might buy or sell businesses or assets. In the event of a corporate sale, merger, reorganization, sale of assets, dissolution, or similar event, the information we collect may be part of the transferred assets.
For Legal, Safety, and Security Reasons. We may disclose information to others (including law enforcement, public authorities, and regulatory bodies) if we are required to do so by law, or whenever we believe that disclosing such information is necessary or advisable to protect and defend our rights, property, or the safety of us or others. Note that we may be required to disclose an individual’s personal information in response to a lawful request by public authorities (such as a court order), including to meet national security or law enforcement requirements. We may also disclose your information to detect and/or resolve any fraud or security concerns.
With Select Partner and Digital Advertising Networks for Targeted Marketing. We may share personal information that we hold about you with non-affiliated third parties (select partners and digital advertising networks) for marketing of similar products or services.
Consent. We may share personal information that we hold about you with your consent or at your direction with non-affiliated third parties.
Your Access and Choices About Your Information
You can access and update most of your account information on our Site by logging into your account.
You may opt out of receiving certain future email communications from us by clicking on the unsubscribe link at the bottom of emails you receive from us. We will use commercially reasonable efforts to process such requests in a timely manner. You cannot opt out of receiving transactional emails or communications related to your account with us. You may also contact us at the email provided in this Privacy Notice.
Security and Retention
We use reasonable physical, technical, and administrative security measures to protect the confidentiality and security of your personal information. However, since the Internet is not a 100 percent secure environment and no security system or measures are impenetrable, we cannot guarantee the security of any information you transmit to us. We strongly advise you not to communicate any confidential information through email to us or otherwise through this Site. We retain personal information only for as long as necessary to fulfill the stated purposes for which the personal information was collected or otherwise processed and thereafter only for legitimate purposes or legal requirements.
The Site is not directed or targeted towards, nor intended for use by, persons under the age of 16. If you are not at least 16 years of age, do not access, use, or register on the Site. We do not knowingly collect, use, share or sell Personal Information from persons under age 16. If you believe we have done so in error, please notify us and we will terminate and delete your account and all information contained therein.
Mobile Apps, OAuth, and Third party Websites
Certain features and functionality of the Pioneers Applications are based on your location. To provide these features and functionalities, if you consent, we may collect geolocational information from your mobile device, wireless carrier, and/or certain Third party service providers. Collection of such information occurs only when you are using your mobile device. You may decline to allow us to collect such information or disable location services on your mobile device but doing so will restrict certain features and functionalities to you.
Standard Open Authorization and Similar Technology (“OAuth”)
With your permission, in addition to the uses of or access to your Personal Information discussed in this Notice, third party applications and services may access your personal information using OAuth if you choose to log into our Site using your log-in information from those third party applications. We may also use OAuth to allow us to share information about you that is stored by us without sharing your security credentials.
Third party Websites
We are not responsible for the practices employed by third party websites or services linked to or from our Site, including the information or content contained in such websites or services, and this Privacy Notice does not apply to them. Privacy policies on such linked websites may be different from our Privacy Notice. Your browsing and interaction with any third party website or service, including those that have a link on our Site, are subject to that third party’s own rules and privacy policies. You access such linked websites at your own risk. You should always read the privacy notice of a linked website before disclosing any of your information on such website.
Cookies and Other Tracking Technologies
Get more information about how we use automatic data collection tools, such as cookies and widgets, and how to update your choices in relation to their use.