It mix different kind of elements from the past and modern contemporary influences, without following guidelines or getting blinded by market trends. The designers mostly get inspired by fantasy and innovation with a strong highlight on craftmanship, quality and service. Products that are different and sometimes even weird, but they always stay functional and comfortable.
Insured Worldwide Shipping:Each order includes real-time tracking details and insurance in case the package is lost or stolen in transit. U.S. delivery time:Warehouse supply available: West America: 5-10 days,Central America: 7-12 Days,East America: 10-15 days.Out of stock in warehouse: 30-45 days (Handcrafted).European delivery time: 25-30 days. If your order is not delivered before the estimated delivery time, please contact our friendly customer service for help! The tracking number will always be sent so that you can track every step.
Money Back Guarantee:If your item is damaged or defective within 30 days of normal use, we will be happy to replace it or refund it.
24/7 Customer Support:We have a team of on-site representatives ready to help you solve any problems within 24 hours, 7 days a week. We would love to hear from you, please contact us via email: email@example.com.
Safe & Secure Checkouts:We use the most advanced SSL Secure encryption to protect your personal and financial information 100%. If you bought it and feel that it is not suitable for you, please don't worry. Just send us a message via firstname.lastname@example.org and we will solve the problem by providing you with a replacement or refund. 100% simple and risk-free process.
Our Response to the Spread of COVID-19:As we respond to this rapidly changing situation, you may experience delays in delivery time. More details on this page. Thank you in advance for your patience and understanding, please know that we are shipping your order as soon as possible. You can also check the status of any order online by logging into your account.
Shipping methods for your purchases are determined by types of items ordered. If your order includes an item being shipped via multiple methods, FedEx charges for items shipped outside the contiguous U.S. are appended to any applicable Threshold or In-Home charges. Your cart will reflect the delivery options available for your order.
Each order includes real-time tracking details and insurance coverage in the unlikely event that a package gets lost or stolen in transit.Standard shipping typically takes 14-25 business days (excluding weekends). If your order is not delivered by the estimated delivery time, please contact our friendly customer service for assistance.Tracking Numbers will ALWAYS be sent so you can track it every step of the way.
|| Shipping Fees
For Goods ≤ 2kg
|5-10 Business Days
For Goods ＞ 2kg
|14-25 Business Days
We ship to addresses within the United States, Canada; some limitations apply. We cannot ship to hotels, P.O. boxes or APO (Army Post Office), FPO (Fleet Post Office) or DPO (Diplomatic Post Office) destinations.
Affected by Covid-19, there will be some delay on the delivery.
|| Shipping Fees
For Goods ≤ 2kg
|5-10 Business Days
For Goods ＞ 2kg
|10-20 Business Days
Affected by Covid-19, there will be some delay on the delivery.Contact Us if you have any further need.
Please see our FAQs and Policies below.If you have any questions we have a team of live reps ready to help any questions you have within a 24 hour time frame, 7 days a week.We would love to hear from you, contact us on Email:email@example.com
When Will My Order Ship?
Orders are usually processed and shipped within 10 working days of purchase.
How Long Does Shipping Take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. Average shipping time is about 14 to 25 working days. Your tracking number will be updated 3-7 days after your order has been shipped.
How Do I Cancel An Order?
We are only able to cancel orders within the first 12 hours after the order is placed. After that the order has most likely been processed and is preparing for shipment or has been shipped. Once this takes effect, it's out of our hands. We apologize for any inconvenience this may cause, but we pride ourselves on prompt service and this includes getting your orders out as fast as possible.
What Is Your Return Policy?
If there’s something wrong with your order (defective product, incorrect order, damaged order etc.), please contact us within 7 days from receiving your order and we’ll be happy to assist you reviewing the case and if it is approved we will be sending a replacement. Please do not return anything before we review the case, our customer service team will review the request and will send further instructions.
What Methods of Payment Do You Accept?
We accept paypal/credit card.
Need additional help?
You can contact us here:firstname.lastname@example.org
General Stand Steady Questions
How can I contact you?
Have a question, or just want to say hello? Give us a email email@example.com.
My product arrived damaged, what should I do?
We want you to be fully satisfied with the product you bought. If anything happened to your product during transit, we want to make it right! Any product found within warranty to have defects in materials or workmanship will be replaced. This includes items arriving damaged or missing parts. Give us a email us at firstname.lastname@example.org and we'll get a replacement part or product out to you right away!
If I place an order online, when is my credit card charged?
Your credit card will be charged when the checkout process is completed.
Please be aware that if you use a debit or credit card to make a payment, and the payment is not accepted for any reason (due to a failed Address Verification System (AVS) or CCV verification, etc.), most banking institutions will hold the "authorized" funds (it will count against your balance until the authorization clears.) This will occur even if your order has been rejected by our system. Such authorizations are merely "pending" charges. The funds will not be transferred to us because the payment attempt failed our security measures.
The most common reason for the failed transaction is that both the billing address and the zip code entered do not match the billing address on file with your banking institution. Our AVS security measures will reject any transaction for a billing address mismatch.
Pioneers Furniture cannot release the bank's temporary hold on authorized funds. Please note that authorization fund holds last for varying periods, depending on the issuing credit card bank's policy. The period may be as little as 2-3 days. We suggest you contact your banking institution to see if there is a way to expedite the process to release your funds. We are happy to verify with them on your behalf that the transactions were declined in our system. Please let us know if there is any way we can assist in this process.
Stand Steady Policies
Shipping: FREE SHIPPING!
We offer free shipping on orders to the Continental US. Most orders ship via FedEx Ground and generally will arrive within 7-14 business days of shipment, unless otherwise noted. We are unable to ship to PO Boxes.
Please note: Due to Covid-19, we are currently experiencing shipping delays. Your order may take up to 4 weeks to ship out. Thank you for your patience and understanding.
Returns: 30 days
Pioneers Furniture accepts returns of regular orders initiated within 30 days of receipt of product, for products in new condition and original packaging. Please contact us for return authorization information. For more details, read here.
Damaged Items / Quality Guarantee
Any product found within warranty to have defects in materials or workmanship will be replaced. This includes items arriving damaged or missing parts. Email us at email@example.com and we'll get a replacement part or product out to you quickly. For more details, read here.
We gladly accept purchase orders at a discount for orders of 10 units or more. Please email your POs to firstname.lastname@example.org and we'll process your order quickly and provide you with an invoice.